Privacy policy
Last updated: 7 January 2026
HON Catering Equipment (“we”, “us”, “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with our Services, we may collect the following personal information:
- Contact details including name, email address, and billing and delivery details
- Transaction details including products viewed, ordered, purchased, returned or cancelled
- Payment information, which is processed securely by third-party payment providers (we do not store full payment card details)
- Account information if you create an account with us
- Communications including enquiries, emails or other correspondence
- Device and usage information including IP address, browser type, and interaction with our website
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, make an enquiry, or communicate with us
- Automatically through your use of our website via cookies and similar technologies
- From third-party service providers who support our operations (such as Shopify, payment processors, and freight providers)
How We Use Personal Information
We may use personal information to:
- Process orders, payments, deliveries, returns, and warranties
- Communicate with you regarding orders, enquiries, or support requests
- Provide, operate, and improve our Services
- Detect and prevent fraud, unauthorised access, or misuse
- Comply with legal and regulatory obligations
- Send transactional or operational communications
Marketing communications will only be sent where permitted by law, and you may opt out at any time.
Disclosure of Personal Information
We may disclose personal information to:
- Shopify, as our e-commerce platform provider
- Payment processors, logistics providers, and suppliers as required to fulfil orders
- Professional advisers, regulators, or authorities where required by law
We do not sell personal information.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is protected in a manner consistent with Australian privacy standards.
Cookies and Analytics
Our website may use cookies and similar technologies to enhance functionality and analyse usage. You may manage cookie preferences through your browser settings.
Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is retained only for as long as necessary to fulfil operational, legal, and regulatory requirements.
Your Rights
Under the Privacy Act, you may request access to or correction of personal information we hold about you.
To make a request, please contact us using the details below. We may need to verify your identity before processing requests.
Children’s Privacy
Our Services are intended for commercial and business customers and are not directed to children. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us at: