Refund policy

🔁 Return & Refund Policy

HON Catering Equipment complies with the Australian Consumer Law (ACL).

Australian Consumer Law

Under the ACL, customers are entitled to a repair, replacement, or refund where goods:

  • Are faulty or defective
  • Are not of acceptable quality
  • Are not fit for their intended purpose
  • Do not match the description provided

These rights apply regardless of any manufacturer or supplier warranty and cannot be excluded.

Where a major failure is determined, customers are entitled to a refund or replacement.
Where a minor failure is identified, HON Catering Equipment may offer a repair or replacement.

Commercial Equipment & Change of Mind

HON Catering Equipment supplies commercial catering and refrigeration equipment primarily for business use.

Change-of-mind returns are not accepted.

Incorrect selection, suitability, size, or capacity does not constitute a fault under the ACL.

Orders placed in error are not refundable.

Where a return is approved at our discretion, the following may apply:

  • Supplier restocking fees
  • Return freight costs
  • Original freight charges (non-refundable)

Any applicable charges are determined by the supplier and will be passed on to the customer.

Returns Process

All return or warranty requests must be submitted in writing and include:

  • Proof of purchase
  • Product details and serial numbers
  • A description of the issue

Returns must not be sent without prior written approval.

Exclusions

The following are not considered faults under the ACL:

  • Normal wear and tear
  • Incorrect installation or use
  • Damage caused by improper handling, cleaning, or maintenance
  • Electrical or plumbing issues external to the equipment

Business Use

Where goods are supplied for commercial or business use, consumer guarantees under the ACL apply only to the extent required by law.

If you have any questions regarding returns or warranties, please contact us prior to placing your order.