Shipping policy
🚚 SHIPPING POLICY
Availability & Dispatch Timeframes
All products supplied by HON Catering Equipment are subject to availability at the time of order.
Where items are in stock, orders are typically dispatched within 3–7 business days from order confirmation. Dispatch timeframes are estimates only and may vary depending on supplier availability and freight scheduling.
If an item is not available at the time of ordering, customers will be contacted promptly and advised of the expected availability and estimated dispatch timeframe. Customers may elect to proceed, amend, or cancel the order prior to dispatch.
HON Catering Equipment does not hold stock locally unless otherwise stated. All equipment is supplied directly from our suppliers.
Freight & Delivery
Delivery is arranged via third-party freight providers and is calculated at checkout or confirmed following order placement, depending on supplier requirements.
Delivery conditions, access requirements, and unloading arrangements are the responsibility of the customer.
Unless otherwise agreed in writing, delivery does not include:
- Inside delivery
- Positioning or placement
- Stairs or difficult access
- Tail-lift, crane, or specialised unloading services
Any additional delivery requirements must be arranged prior to dispatch and may incur additional charges.
Delays
HON Catering Equipment is not responsible for delays caused by:
- Supplier or manufacturer lead times
- Freight carrier delays
- Events beyond our reasonable control
We will make reasonable efforts to keep customers informed should delays occur.
Risk & Title
Risk in the goods passes to the customer upon delivery.
Title to the goods passes once payment has been received in full.
Delivery Issues
Any damage, shortages, or discrepancies must be reported within 48 hours of delivery, together with photographic evidence, to allow investigation with the freight provider.